MedCareCrewTerms of service
These terms apply to clinics, doctors and their staff who use Doclobby, a service provided by MedCareCrew ("we", "us"). A clinic's signed order or agreement with us, if any, takes priority over these terms where the two differ.
What Doclobby does
Doclobby lets patients book, reschedule and cancel appointments with a clinic over WhatsApp, sends reminders and updates, records bookings on the clinic's Google Calendar, and shares clinic information such as timings, address and services.
Not medical advice
Doclobby is a scheduling and messaging tool. It does not diagnose, treat or give medical advice, and it is not for emergencies. All clinical decisions stay with the doctor. Patients in an emergency should call 108 or go to the nearest hospital.
The clinic's responsibilities
- Give us accurate clinic details: timings, services, fees and which services need the doctor's approval.
- Use Doclobby only to message patients who have contacted the clinic or agreed to hear from it, and follow WhatsApp's Business and Commerce policies.
- Keep staff logins and the connected Google account secure, and tell us promptly about any misuse.
- Meet the clinic's own legal duties to patients, including on medical records and consent.
Our responsibilities
- Run Doclobby with reasonable care and skill, and fix problems promptly when we learn of them.
- Process patient data only on the clinic's instructions and as described in our privacy policy.
- Tell the clinic in advance of planned changes that affect how it works with Doclobby.
Third-party services
Doclobby depends on WhatsApp (Meta), Google Calendar and other providers. Their outages, policy changes or decisions about the clinic's accounts can affect Doclobby, and are outside our control.
Fees
Fees, trial periods and billing terms are set out in the clinic's order or agreement with us. WhatsApp messaging charges, where they apply, are included as stated there.
Availability and changes
We aim to keep Doclobby available at all times but cannot promise it will be uninterrupted or error-free. We may improve or change features; we will not remove core booking functions from a paying clinic without notice.
Ending the service
A clinic may stop using Doclobby at any time, subject to its order or agreement. We may suspend access for serious misuse, such as spam or unlawful use. When the service ends, we return or delete the clinic's data as described in our privacy policy.
Liability
To the extent the law allows, we are not liable for indirect or consequential losses, and our total liability to a clinic is limited to the fees it paid us in the three months before the claim. Nothing in these terms limits liability that cannot be limited by law.
Governing law
These terms are governed by the laws of India. Courts in Ahmedabad, Gujarat, have jurisdiction over any dispute.
Contact
MedCareCrew
Email: support@medcarecrew.app
Phone: +91 00000 00000
Address: Ahmedabad